ShadowShare Support / 使用支持
Help with nodes, subscriptions, testing and membership. Contact [email protected]. / 节点、订阅、测速或会员问题，请联系该邮箱。
Do not include passwords, verification codes, full subscription links, node access details or payment card information in a support message. / 请勿发送密码、验证码、完整订阅链接、节点访问详情或银行卡信息。
Start here / 常用功能
- Import your node link, subscription, text file or QR code from the import center. / 在导入中心添加节点链接、订阅、文本文件或二维码。
- Refresh subscriptions, organize favorites and test nodes. In 8.2.16, latency and download tests are separate; download testing consumes data. / 刷新订阅、收藏和测试节点。8.2.16 的延迟与下载测试分开，下载测速会消耗流量。
- Export a node or subscription to a compatible external client. That client establishes the internet connection. / 将节点或订阅导出至兼容客户端，由客户端建立上网连接。
Questions / 常见问题
Do I need an account? / 必须注册吗？
Free node management does not require an account. Account-based member nodes are available in 8.2.16 and require sign-in and active membership. Availability of new features depends on your installed store version. / 免费节点管理无需注册。8.2.16 的会员节点需登录并具有有效会员资格；新功能是否可用取决于安装版本。
Why did a test fail? / 测速为什么失败？
Public nodes change, subscriptions may expire, and network or test-service reachability can vary. Refresh the source and compare another node. Results describe the network at test time; there is no fixed speed or latency guarantee. / 公共节点、订阅和网络状况会变化。可刷新来源并对比其他节点；结果反映测试时的情况，不保证固定速度或延迟。
How do I restore membership? / 如何恢复会员？
Use Restore membership with the same store account used for purchase. For member nodes in 8.2.16, sign into the ShadowShare account associated with the purchase. Check the store order and subscription status if restoration does not complete. / 使用购买时的商店账号恢复会员；8.2.16 的会员节点还需要登录与订单关联的 ShadowShare 账号。恢复失败时请核对商店订单和订阅状态。
How do I cancel or delete my account? / 如何取消订阅或删除账号？
Cancel renewal in App Store or Google Play subscription settings. Delete your ShadowShare account separately in My account or use our account deletion page. Account deletion does not cancel store renewal. / 商店设置中取消续费；账号通过“我的账号”或删除申请页面另行删除。删除账号不会取消商店续费。
Export or QR import does not work / 导出或扫码异常
Confirm that the external client supports the selected format. If camera permission is declined, use a node link, pasted text or file instead. / 确认外部客户端支持所选格式；拒绝相机权限时仍可使用链接、粘贴文本或文件导入。
Contact / 联系支持
Describe the affected feature and include the app version, operating system, time and exact error text. Mask personal information in screenshots. Support replies depend on the issue and are handled by email. / 请说明功能、应用版本、系统、发生时间与错误提示；截图遮盖个人信息，支持通过邮件处理。